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Participant
September 14, 2017
Question

Installer failed to initialize

  • September 14, 2017
  • 3 replies
  • 382 views

Hi

I purchased Lightroom 6 from an Adobe reseller. I have downloaded the software from the LWS site. I tried to install it , but it comes up with the attached image. I have tried Adobe Cleaner Tool and The Adobe Support Advisor. Please help.

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    3 replies

    rpandita
    Inspiring
    September 15, 2017

    Hi loganathann81966403 ,

    Greetings.

    Can you possibly run the log collector tool and share the logs with us.

    Log Collector Tool

    ~Rohit

    Bani Verma
    Legend
    September 15, 2017
    Akash Sharma
    Legend
    September 15, 2017