Installers won't open

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I keep trying to install creative cloud, photoshop, and illustartor but none of them open. There's not even an error message. Nothing ever happens.

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iCharlesCorrect answer

Legend

Hi Gabriel,

Sorry for the inconvenience caused.

Please follow the steps mentioned in the following document.

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

Hope this helps.

Charles

I

iCharlesCorrect answer

Legend

Hi Gabriel,

Sorry for the inconvenience caused.

Please follow the steps mentioned in the following document.

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

Hope this helps.

Charles

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Gabriel239149914ag1Author

Participant

Thank you, the Creative Cloud Cleaner Tool worked.

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