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IDA-Stephanie
IDA-Stephanie
Participating Frequently
May 20, 2015
Question

Installing Adobe Reader Update & Adobe Pro Update 11.0.11

  • May 20, 2015
  • 1 reply
  • 486 views

I currently use an AIP version of Pro XI, when I go to install the .msp for 11.0.11 I get the following error, " The installation source for this product is not available. Verify that the source exists and that you can access it." I have gotten this since update 11.0.0.7, and the only way I can get it to work is to completely uninstall and re-install and it will work fine until the next update releases. Any insight or suggestions...

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1 reply

Rave
Rave
Participating Frequently
May 20, 2015

Hi Stephanie,

11.x and later products do not require uninstalling existing products that were installed via an AIP. Please Update the product as described at http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/gpo.html.


Regards,

Rave

IDA-Stephanie
IDA-StephanieAuthor
Participating Frequently
May 20, 2015

I don't think you understand the problem I am having. I need to install the next update 11.0.11 cause we have to manually install the updates via the .msp since we can't automatically update these systems. I already have 11.0.10 installed. I just want to be able to run the .msp and install the next one. The 11.0.10 was installed via AIP. So are you saying if I use an AIP install that I can't just run the next update and install it on top of the previous update?

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