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massimilianob81723726
Participating Frequently
March 14, 2016
Answered

Installing apps on more than one PC

  • March 14, 2016
  • 2 replies
  • 425 views

Hi,

I ve installed some Apps (like Photoshop, Premiere and After Effect) on my desktop PC and everything runs fine; however the same apps installend on my laptop don't runs and the problem seemsthat I dont'a have any licence for those....???? How is it possible? I ve a "Creative Cloud for teams" plan so I should be able to install and use the apps on both machines (not at the same time I know).

Please someone help me

M.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer alisterblack
    • Ensure you are using the correct Adobe ID.
    • Sign out and sign back in to the software by going to Help>Sign Out
    • Make sure you are connected to the internet


    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 15, 2016
    • Ensure you are using the correct Adobe ID.
    • Sign out and sign back in to the software by going to Help>Sign Out
    • Make sure you are connected to the internet


    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    M
    massimilianob81723726Author
    Participating Frequently
    March 15, 2016

    ThanKs alisterblack!

    Now I ve got my creative stuff on my laptop too!

    Cheers

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