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adobec74773800
adobec74773800
Participant
October 26, 2018
Answered

Installing Creative Cloud for Teams on a MacBook Running High Sierra Fails?

  • October 26, 2018
  • 1 reply
  • 468 views

I have been attempting to install Creative Cloud on a MacBook in our workplace for a few days. It is running High Sierra. We created the install package through the Creative Cloud Packager, and tried several combinations of apps (including a minimal Photoshop/Illustrator/InDesign/Dreamweaver build to get the bare essentials for the laptop's owner). The installer fails partway through but does not give an error code or seem to produce a log.

I have gone through support chat for this but the results were still the same.

Other details:

- This is under a device license

- This MacBook previously had Creative Cloud 2017 installed but we were having trouble upgrading (would go straight to 2019, which is not what we want right now)

This topic has been closed for replies.
Correct answer alisterblack

Using Terminal with sudo is not a requirement but it is a way to make sure you are not running into permissions problems.

You should use the installer command in Terminal.

example: sudo installer -target / -pkg Photoshop\ CC2018_Install.pkg

You can type installer into the terminal to see the commands you can use with it and what they mean.

Useful resource: How to use the Installer command to deploy packages silently on macOS and OS X - TechRepublic

1 reply

alisterblack
alisterblack
Inspiring
October 29, 2018

Hi,

  • What versions are you trying to install?
  • How are you installing? Can you try installing via terminal using Sudo (if you haven't already done so)?
  • Do you have sufficient hard drive space?

The log you are looking for is the PDApp.log.

Navigate to the PDapp.log file in one of the following folders:

  

Platform

Logged in deployment

Logged out deployment

Win

%temp%

C:\Windows\Temp

Mac

~/Library/Logs

/private/var/root/Library/Logs

Note:

The folders are hidden by default. If necessary, use Folder Options (Windows) or Terminal (Mac OS) to show hidden files.

adobec74773800
adobec74773800Author
Participant
October 29, 2018

Hi. Thanks for the tips. The user of the laptop is out today but obviously I hope to resume getting Creative Cloud back on her machine ASAP.

I'll look at the log. I was using the Installer that CCP makes. I never thought to run it through Terminal...is that how it goes or do I have to something else besides sudo [path to installer]​?

alisterblack
alisterblackCorrect answer
Inspiring
October 29, 2018

Using Terminal with sudo is not a requirement but it is a way to make sure you are not running into permissions problems.

You should use the installer command in Terminal.

example: sudo installer -target / -pkg Photoshop\ CC2018_Install.pkg

You can type installer into the terminal to see the commands you can use with it and what they mean.

Useful resource: How to use the Installer command to deploy packages silently on macOS and OS X - TechRepublic

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