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Shruthi5CCC
Participant
Aug 12, 2021 1:24 AM UTC
Question

Installing Indesign server 2020 on a windows 2019 server with IE11

Hi All,

When Installling the latest indesign server version (2020) on a windows 2019 server, I am getting the error 

"

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system"

The server has IE11 installed  on it . I am not sure how to resolve this. I have already tried the option to update the registry with the entries provided in the adobe website and restarted the server.

link: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error

 

But that does not resolve the issue. Please advice.

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5 replies

Vikrant R
Vikrant R
Inspiring
Aug 12, 2021 10:00 PM UTC

The registry entries listed don't seem to have the entry for InDesign Server. You may have to create one manually using the Windows Registry Editor. From the following entry, replace Acrobat.exe with the actual exe file name for InDesign Server.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

"Acrobat.exe"=dword:00002af8

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    Shruthi5CCCAuthor
    Participant
    Aug 13, 2021 1:53 PM UTC

    Hi Vikrant,

    Thank You for your reply.I added a new entry "InDesignServer.exe"=dword:00002af8 in teh registry in the same location, but that did not resove the issue after restart. Please let me know in case of any other fixes that are available.

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    Test Screen Name
    Legend
    Aug 16, 2021 9:08 AM UTC

    According to some very old documentation there is also a process InDesignServer.com. (.com here is a file type, not a web domain). Worth adding this too, at least worth a try.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 12, 2021 2:30 PM UTC

    <moved from download&install>

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