Installing new license

Question

I recently started an in-the-office kind of job and I'm having trouble installing a new license over a colleagues' license that's already installed on my PC. When I login as me, I'm prompted to install. When I go to the Adobe CC website, it shows that all the apps I use are already installed. Do I need to uninstall all my apps to update my license? Thank you for your help.

Sonam Monga · Answer

Hi,You don't need to re-install the apps. Please try signing out and then signing back into the Creative Cloud desktop app.Launch the Creative Cloud desktop app. Click the profile icon in the upper-right corner of the app and click Sign Out.Sign back in with your account. Hope this helps!

You don't need to re-install the apps. Please try signing out and then signing back into the Creative Cloud desktop app.

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