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MJ54
Participant
April 27, 2023
Answered

Installing Premiere Elements 2021 on 100s of computers

  • April 27, 2023
  • 2 replies
  • 1021 views

For years now, I have been able to use the Creative Cloud Packager to build a package for Premiere Elements to install of 100s of computers within a school district....

https://helpx.adobe.com/enterprise/package/help/creative-cloud-packager.html

 

This has worked out beautifully, no Adobe ID or serial needed during install, it's very automated. Fast forward to 2023, and this install method no longer works on a computer that has other Creative Cloud products (Like Photoshop CC, Actobat CC, Lightroom CC), the installs fails.

 

What is recommended now to complete these installs? Running the regular Elements setup program, logging into each and every machine with an Adobe ID, and typing in the full serial number? That's insanity, because it also then requests to run an update to 2021.4. There is no installer for that version.

I found a way to serialize the installs...

https://helpx.adobe.com/enterprise/package/help/creative-cloud-packager.html

 

Serializing seems to allow me to skip loggin in with an Adobe ID and license key, but that update prompt still comes up, and serializing seems to break the ability to install it. It's crazy that there is no downloadable patch for this program, it has to be done through the actual program.

 

No one from Adobe support seems to understand what the serialization is, nor that Creative Cloud Packager existed. Suggestions on how to make this managable or automated are greatly appreciated.

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @MJ54, apologies seem like the link has ) that's why you're getting error 404. The link is still active - https://helpx.adobe.com/support/programs/cc-support-policy.html

To get the information related to Serialized key, you can log in to https://licensing.adobe.com/ 

Thanks!

2 replies

Ashish_Harrison
Adobe Employee
Ashish_Harrison
Adobe Employee
May 4, 2023

Hi @MJ54 apologies for the inconvenience, we have moved from the serialized package to the New Generation License type.
Also, previous versions are no longer in support (https://helpx.adobe.com/support/programs/cc-support-policy.html) I recommend you to please create a package from the Admin Console and install/deploy them on the machines.

 

Thanks!

Regards,Ashish Harrison
M
MJ54Author
Participant
May 8, 2023

Hi and thanks for the reply. That link included is dead, 404 error. I have access to the Admin Console, but all I see in there is the Creative Cloud applications, nothing for Elements. Is it a separate Admin Console, or do I have to attach the licensing we have purchased for Premiere Elements into that existing console?

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
May 8, 2023

Hi @MJ54, apologies seem like the link has ) that's why you're getting error 404. The link is still active - https://helpx.adobe.com/support/programs/cc-support-policy.html

To get the information related to Serialized key, you can log in to https://licensing.adobe.com/ 

Thanks!

Regards,Ashish Harrison
kglad
Community Expert
kgladCommunity Expert
Community Expert
April 27, 2023

<moved from download and install >

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