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AndrewDu
Participant
February 3, 2014
Answered

Internet connection messages

  • February 3, 2014
  • 1 reply
  • 791 views

The Creative Cloud application very frequently puts up a message saying "No Internet connection" even though the machine in question demonstrably does have a working connection, and in fact background installs of CC Apps continue even when this message is displayed.

This is going to confuse users no end.

Is it looking for some particular speed of connection? If so, is this configurable? Or is there some other reason why this message keeps popping up?

Thanks.

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    Correct answer Romsinha-9KMEUt

    Hi AndrewDu,

    Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

    Regards,

    Romit Sinha

    1 reply

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    February 4, 2014

    Hi AndrewDu,

    Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

    Regards,

    Romit Sinha

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