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imohansingh
Participant
May 27, 2013
Question

Invites are not received

  • May 27, 2013
  • 2 replies
  • 1012 views

Hi,

I am sending the invite against the seat i purchased but user is not getting any email? any suggestions. Any other way for user to access the createive cloud?

-Inder Mohan

    This topic has been closed for replies.

    2 replies

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    June 7, 2013

    Please follow the mentioned kb:

    http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.htm

    C
    Cara Lynch
    Participant
    May 31, 2013

    I am having the same problem and am waiting on hold with Adobe for much longer than the 4-7 minute wait I was promised! Did you ever solve your problem?

    R
    Ryan.Holmes
    Participant
    June 4, 2013

    Same problem here. Inviting users but email invite doesn't show up in inbox (also checked the SPAM and Junk folders). How do I get my team on the Creative Cloud?

    I
    imohansinghAuthor
    Participant
    June 5, 2013

    Hi All,

    Looks like the email from the adobe cloud for some reason are not pasing thru the email scanners of enterprises. You may need to talk to your Email Admin or Admin to put the noreply@adobe.com in a white list to pass thru.

    Hope this helps

    -Inder Mohan

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