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Participant
January 29, 2018
Question

Is there a way to actually COMPLETELY remove all Acrobat versions, registry keys, folders in a silent automated remote fashion? The Adobe Cleaner product leaves WAY too much behind and prevents proper deployments.

  • January 29, 2018
  • 1 reply
  • 733 views

I have been trying for a couple of years, with a couple of deployment products to get ALL older versions of Acrobat and Reader OFF all of the PCs on the domain and deploy a standard configuration of Acrobat DC, now we are on to Acrobat 2017 and still we have to touch over 70% of the PCs manually.
The tool provided by Adobe simply doesn't remove everything or even enough of everything for deployments to work.  Can someone please point me at a method to make this automated so we don't have to go to Edge for PDFs?

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1 reply

EnterpriseHelp
Inspiring
January 29, 2018

Hi,

Can you provided details about what is not working (errors, dialogs, etc.)?  While the Cleaner tool is the only  tool available for performing cleanup work beyond what the uninstaller does, if you could be specific about what is failing during deployment it might be possible to provide more help.