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Participant
February 6, 2026
Question

Is there any way to retrieve data from deactivated personal accounts and transfer to our new team accounts?

  • February 6, 2026
  • 2 replies
  • 19 views

This question is 50% warning to anyone considering a team account, and 50% a cry for help. Does anyone now how to fix this? 

We just created a new team account for 4 team members and deactivated everyone’s personal Adobe accounts thinking that would give us a smooth transition to join our accounts together and unlock some new benefits. NOPE. Unfortunately, this has created a ton of issues with virtually no benefit, and the agents who walked us through the process gave us no warning or awareness to prepare for any of this.

 

Now that our personal accounts are deactivated and the team account profiles were created: 

  • We all lost ALL data associated with the previous personal accounts, (except the account owner who could still access CC Libraries). Adobe Fonts web projects and activated fonts, Lightroom history, shared CC Libraries, everything stored online through Adobe and not another platform. This has been a massive inconvenience and setback, and support calls have not yet been able to help us recover / transfer that data.
     
  • The pricing of our plan is exactly the same. The team account gives us zero benefit price-wise. In fact, the agent on the phone had to approve a discounted rate for us to break even otherwise it would have actually been more expensive on the new team plan.
     
  • We could share CC Libraries before between separate personal accounts. Adobe Stock was not a shared resource and still is not with the team account, either way each of us need an individual Stock license, or one person needs to be in charge of grabbing downloads for others.


The only change that could possibly be called a “benefit” is that we can now manage plans for everyone from one central platform, but that was not really a pain point for us before. There’s just 4 of us and we were all paying annually for our personal accounts and being reimbursed by the company, which feels just as easy to manage. 

2 replies

Community Manager
February 9, 2026

Hi ​@Pen & Mug 

Thank you for reaching out, and I’m sorry to hear about the issue you’re experiencing.

Upon reviewing your account, I can confirm that there is an active Creative Cloud for Teams plan associated with the Adobe ID used to post this query.

Based on what you’ve described, the data has not been deleted. It is still associated with the original Personal profiles and was not migrated to the new Business (Teams) profiles prior to the deactivation of the Individual plans.

When transitioning from Individual plans to Creative Cloud for Teams, data does not automatically transfer between profiles. Each user is provisioned with a new Business profile that has separate cloud storage, libraries, Lightroom data, and Fonts projects. If a migration is not completed before cancelling the Individual plans, the data remains tied to the Personal profile.

Regarding the benefits of the Teams plan, the primary advantages include centralized billing, administrative control, license reassignment, and enterprise-level governance.

From your query, it appears that you are trying to access files under the Business profile that were originally created under the Personal profile. In this case, you will need to migrate your assets from the Personal Profile to the Business Profile. Please refer to the following document for detailed instructions:
https://helpx.adobe.com/enterprise/kb/transfer-assets.html

I also see that a support case has been opened for this issue and that you have received an email regarding it. Please respond directly to that email so the support team can continue assisting you further.

If you have any additional questions, please feel free to reach out.

 

Regards,

^AN

Pen & MugAuthor
Participant
February 6, 2026

UPDATE: Just got off another support call, and the agent shared this link with me: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html 

This should hopefully be a solve for at least some of the issues above!