Is there any way to retrieve data from deactivated personal accounts and transfer to our new team accounts?
This question is 50% warning to anyone considering a team account, and 50% a cry for help. Does anyone now how to fix this?
We just created a new team account for 4 team members and deactivated everyone’s personal Adobe accounts thinking that would give us a smooth transition to join our accounts together and unlock some new benefits. NOPE. Unfortunately, this has created a ton of issues with virtually no benefit, and the agents who walked us through the process gave us no warning or awareness to prepare for any of this.
Now that our personal accounts are deactivated and the team account profiles were created:
- We all lost ALL data associated with the previous personal accounts, (except the account owner who could still access CC Libraries). Adobe Fonts web projects and activated fonts, Lightroom history, shared CC Libraries, everything stored online through Adobe and not another platform. This has been a massive inconvenience and setback, and support calls have not yet been able to help us recover / transfer that data.
- The pricing of our plan is exactly the same. The team account gives us zero benefit price-wise. In fact, the agent on the phone had to approve a discounted rate for us to break even otherwise it would have actually been more expensive on the new team plan.
- We could share CC Libraries before between separate personal accounts. Adobe Stock was not a shared resource and still is not with the team account, either way each of us need an individual Stock license, or one person needs to be in charge of grabbing downloads for others.
The only change that could possibly be called a “benefit” is that we can now manage plans for everyone from one central platform, but that was not really a pain point for us before. There’s just 4 of us and we were all paying annually for our personal accounts and being reimbursed by the company, which feels just as easy to manage.
