Issue with old Photoshop CS
I will simply post my conversation with tech as it has all the details.
shering: As I understand that you are not able to activate the software is that correct?
john byrna: Yes, but it was previously activated on the same computer before
Tshering: Thank you for confirming your issue.
Tshering: I will be glad to check your issue and will help you accordingly.
info: Your chat transcript will be sent toNUTRITIONHEALTHREVIEW@GMAIL.COM at the end of your chat.
Tshering: May I have your serial number?
john byrna: 104512028591077470608830
Tshering: Thank you
Tshering: Please allow me 1-2 minute(s) to review your account details.
Tshering: I have checked your serial number and it is for Photoshop CS for window.
Tshering: The software is old version.
john byrna: Correct
Tshering: https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#
Tshering: You can download the link I have provided you above and you will get the new serial number from same link
john byrna: Will i be able to activate without internet? My office computer does not have internet access.
Tshering: In order to activate software, you need a Internet.
Tshering: Is there anything else I can help you with?
john byrna: I didnt have internet before and was able to have this software working. It gave options for phone/mail activation. Is there anyway without internet to get photoshop working for me again?
Tshering: Yes, You can do that.
Tshering: If you need more help, Please visit adobe forum.
john byrna: So i dont need the internet?
Tshering: The separate support team will help you regarding your issue as they are well trained on older version.
Tshering: Please visit Adobe User Forums athttp://www.adobe.com/support/forums
