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December 2, 2020
Answered

Issues installing Lighroom, Animate and Bridge

  • December 2, 2020
  • 2 replies
  • 326 views

My installation keeps failing whilst trying to install Lightroom, animate and Bridge. I am using Adobe package creator using a shared device license 
Below is the logs from a failed install
12/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Build Version - 1.15.0.157
12/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Logging Level verbosity Set to 4
12/02/20 10:54:22:498 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Successfully fetched the optionXML content from MSI database ...
12/02/20 10:54:22:591 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | The OS language detected for Acrobat (en_GB)
12/02/20 10:54:22:594 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 14988 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi" /qn
12/02/20 10:54:25:675 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13560 | Build Version - 1.15.0.158
12/02/20 10:54:25:675 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13560 | Logging Level verbosity Set to 4
12/02/20 10:54:25:675 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13560 | Executing immediate custom action for install mode.
12/02/20 10:54:25:676 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13560 | The CustomActionData string is : mode=install;sourceDir=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\;installDir=;origDB=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi;installLang=
12/02/20 10:54:25:676 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13560 | Successfully executed the immediate custom action for install mode .
12/02/20 10:54:32:439 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Build Version - 1.15.0.158
12/02/20 10:54:32:439 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Logging Level verbosity Set to 4
12/02/20 10:54:32:439 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Executing the deferred custom action.
12/02/20 10:54:32:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Obtained the following as CustomActionData
12/02/20 10:54:32:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | (mode=install;sourceDir=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\;installDir=;origDB=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi;installLang=)
12/02/20 10:54:32:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | (mode=install;sourceDir=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\;installDir=;origDB=C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi;installLang=)
12/02/20 10:54:32:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Original database path is : C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi
12/02/20 10:54:32:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | OptionXML saved at location :: C:\Users\ROOT-J~1\AppData\Local\Temp\{202B123F-D65E-44FC-80C4-B638D7DB1BC7}\\{3482281E-8F0E-422C-98A9-54508219DDE3}
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Build Version - 1.15.0.158
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Logging Level verbosity Set to 4
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | CustomAction Parameters obtained...
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | optXMLPath :: C:\Users\ROOT-J~1\AppData\Local\Temp\{202B123F-D65E-44FC-80C4-B638D7DB1BC7}\\{3482281E-8F0E-422C-98A9-54508219DDE3}
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | setupBasePath :: C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | installDirPath ::
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | installLang ::
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Initializing Custom Action Data from parameters
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Provisioning Tool path is (C:\Users\ROOT-J~1\AppData\Local\Temp\{202B123F-D65E-44FC-80C4-B638D7DB1BC7}\\{86741D95-96A4-4740-A296-310CBDB5EF86}).
12/02/20 10:54:32:506 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Preconditioning Tool path is (C:\Users\ROOT-J~1\AppData\Local\Temp\{202B123F-D65E-44FC-80C4-B638D7DB1BC7}\\{1C0C78DC-8A18-49DD-B6DD-4EA676D285D0}).
12/02/20 10:54:32:509 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Starting to run the custom action for install mode
12/02/20 10:54:32:509 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | STEP 1: Starting to parse Option XML.
12/02/20 10:54:32:606 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Match OS lang option selected
12/02/20 10:54:32:606 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Added OS Language (en_GB) to the install language fallback.
12/02/20 10:54:32:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Install language fallback contains following languages :
12/02/20 10:54:32:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | (en_GB)
12/02/20 10:54:32:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | (en_US)
12/02/20 10:54:32:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Self-Update BootStrapper Relative Path doesn't exist.
12/02/20 10:54:32:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | No of updates found (0).
12/02/20 10:54:32:608 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | No of HD products found (5).
12/02/20 10:54:32:610 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to get value for conflicting processes...
12/02/20 10:54:32:610 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to parse the conflictProcessInfo for HD media (LRCC4.0)...
12/02/20 10:54:32:613 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to get value for conflicting processes...
12/02/20 10:54:32:613 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to parse the conflictProcessInfo for HD media (LIBS3.9.27)...
12/02/20 10:54:32:616 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to get value for conflicting processes...
12/02/20 10:54:32:616 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to parse the conflictProcessInfo for HD media (CCXP4.1.0)...
12/02/20 10:54:32:618 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to get value for conflicting processes...
12/02/20 10:54:32:618 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to parse the conflictProcessInfo for HD media (KANC2.0.1)...
12/02/20 10:54:32:620 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to get value for conflicting processes...
12/02/20 10:54:32:620 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to parse the conflictProcessInfo for HD media (COSY4.3.61)...
12/02/20 10:54:32:622 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Custom deployment path doesnt exist in options XML
12/02/20 10:54:32:664 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Failed to find Royalty Bearing attribute info.
12/02/20 10:54:32:664 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Found the AppsPanel attribute info (true)
12/02/20 10:54:32:664 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Found the AdminPrivilege attribute info (true)
12/02/20 10:54:32:664 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 10528 | Number of Medias found = 0

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello Jord,

 

You may share the complete PDapp log file. You may try closing the Adobe processes from Task manager and then try to install.

You can also check this link to review the log file.

https://www.youtube.com/watch?v=wIWvJbqrNpo

 

Thanks,

Nikhil Gupta

 

2 replies

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
December 23, 2020

Hello Jord,

 

You may share the complete PDapp log file. You may try closing the Adobe processes from Task manager and then try to install.

You can also check this link to review the log file.

https://www.youtube.com/watch?v=wIWvJbqrNpo

 

Thanks,

Nikhil Gupta

 

kglad
Community Expert
Community Expert
December 2, 2020

<moved from download&install>