Keine alternative E-Mail-Adresse mehr bei der Zahlungsart Lastschrift

Question

Hallo zusammen,

ich wollte euch nur informieren, dass Adobe seit der Juli-Rechnung 2024 anscheinend das Feld für die alternative E-Mail-Adresse in den Lastschrifteinstellungen entfernt hat. In der Rechnung steht jetzt wieder die E-Mail-Adresse vom Vertragseigentümer.

Habe jetzt als Workaround unsere Buchhaltung als Systemadministrator hinzugefügt, damit sie wieder die Mail mit der Rechnung erhält.

Anshul_Nautiyal · Accepted Answer

Hi there,Thank you for reaching out. Currently, it is not possible to assign another Admin or email address to directly access invoices. Only the contract owner has access to them. However, you can email the invoices directly from the Admin Console. For more information, you can refer to this article:https://helpx.adobe.com/enterprise/using/manage-invoices.html#email Additionally, Adobe has introduced a new feature that allows enterprise customers to assign an admin role specific to contracts and their associated products. This new Contract Admin role provides administrative capabilities to designated users. For more details, please visit: https://community.adobe.com/t5/enterprise-teams-discussions/contract-admin-role-now-available-on-admin-console/td-p/14872092 Feel free to reach out if you have any further questions. Thank you!Regards,A.N

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

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