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Lomotex
Participating Frequently
September 24, 2024
Answered

Keine alternative E-Mail-Adresse mehr bei der Zahlungsart Lastschrift

  • September 24, 2024
  • 2 replies
  • 829 views

Hallo zusammen,

 

ich wollte euch nur informieren, dass Adobe seit der Juli-Rechnung 2024 anscheinend das Feld für die alternative E-Mail-Adresse in den Lastschrifteinstellungen entfernt hat. In der Rechnung steht jetzt wieder die E-Mail-Adresse vom Vertragseigentümer.

 

Habe jetzt als Workaround unsere Buchhaltung als Systemadministrator hinzugefügt, damit sie wieder die Mail mit der Rechnung erhält.

 

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi there,

Thank you for reaching out.

 

Currently, it is not possible to assign another Admin or email address to directly access invoices. Only the contract owner has access to them. However, you can email the invoices directly from the Admin Console. For more information, you can refer to this article:https://helpx.adobe.com/enterprise/using/manage-invoices.html#email

 

Additionally, Adobe has introduced a new feature that allows enterprise customers to assign an admin role specific to contracts and their associated products. This new Contract Admin role provides administrative capabilities to designated users. For more details, please visit: https://community.adobe.com/t5/enterprise-teams-discussions/contract-admin-role-now-available-on-admin-console/td-p/14872092

 

Feel free to reach out if you have any further questions.

 

Thank you!

Regards,

A.N

2 replies

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
September 24, 2024

Hi there,

Thank you for reaching out.

 

Currently, it is not possible to assign another Admin or email address to directly access invoices. Only the contract owner has access to them. However, you can email the invoices directly from the Admin Console. For more information, you can refer to this article:https://helpx.adobe.com/enterprise/using/manage-invoices.html#email

 

Additionally, Adobe has introduced a new feature that allows enterprise customers to assign an admin role specific to contracts and their associated products. This new Contract Admin role provides administrative capabilities to designated users. For more details, please visit: https://community.adobe.com/t5/enterprise-teams-discussions/contract-admin-role-now-available-on-admin-console/td-p/14872092

 

Feel free to reach out if you have any further questions.

 

Thank you!

Regards,

A.N

L
LomotexAuthor
Participating Frequently
October 1, 2024

I don't seem to have this "Contract Admin" role in my Admin Console so we are obviously no Enterprise customer. So I wonder why my thread was moved to "Enteprise & Teams" when it was perfectly fine in the carefully selected "Account, Payment, & Plan" forum.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 1, 2024

@Lomotex 

 

what subscription type do you have?

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 24, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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