key not valid for use in specified state when running install_reader11_en_mssd_aaa_aih

After downloading, Version XI (11.0.08)

at

running, and installing _reader11_en_mssd_aaa_aih

I get "

adobe reader installer error

key not valid for use in specified state

Using Windows 7, tried google chrome and firefox browsers

system report created but could not send

This topic has been closed for replies.

Correct answer EnterpriseHelp

Hi Geri,

Acrobat X does not support that platform. In some cases, the product will work on unsupported platforms, but this is probably not one of those cases.

Ben

Participant

Ben-

It does support it.

This is how I managed to install Acrobat X Pro on my system...

Instead of renaming the Crypto folder, I deleted it! I then reinstalled Acrobat X Pro overwriting all files. That worked!

Thanks anyway.

Geri

Inspiring

As I mentioned above, getting it working is not the same as being supported. I'm glad your hack worked out for you.

Ben

Inspiring

This worked:

Close Acrobat.
In Windows Explorer, do one of the following:
- On Windows XP, navigate to C:\Documents and Settings\[your user name]\Application Data\Microsoft.
- On Windows Vista, navigate to C:\Users\[your user name]\AppData\Roaming\Microsoft.
Note: These paths include hidden folders. To make hidden folders visible, see "Windows Tip - Show hidden files and folders" (TechNote kb402324).
Rename the Crypto folder as Crypto Old.
Open Acrobat. The Crypto folder will be re-created automatically.