Kicked as admin and org deleted, not initiated by me, the only admin on the account

I received an email that said “Leah, you no longer have system administrator rights for (COMPANY)-Deleted-Org.” At the same time, the other users of the business account received an email that said “You no longer have access to Creative Cloud Pro in organization (COMPANY)”

I’m the only admin on the business account, and I didn’t initiate a contract cancellation or anything like that. We did have a declined payment, but it was re-sent and went through a day later, and I don’t know why that would completely delete my org instead of suspending our licenses or something like that.

I no longer have access to the admin console, when I try to go to it, it throws and error that says “You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.” - but I was the only system administrator.

I’m still able to log into my account on the adobe website, but now it says that it’s a personal account, and my org has the “Deleted-Org” appended to the name. I tried contacting support, and they asked for the original org owner’s email. When I provided that, they just hung up on me.

What is happening to these accounts? How can I get my admin access back? What even caused this?