Landesk Adobe patching problem

Question

HiI;m in need of a bit of help. I deceided to try patching upgrades to Adobe Reader using Landesk patches. The patches fail and Adobe Reader has dissapeared from the pcs it was installed on. Its running on Windows 7 64bit. The two patches that I ran were amongst 22 other patches for various other products.Running patch AdbeRdr11000_en_US.exeInstalling patch 18 out of 22 patches     FailedRunning patch AdbeRdrUpd11004.mspInstalling patch 19 out of 22 patches     FailedExcept for the entry in the Landesk log, where can I see what the reason for the patches failure is? I suspect it could be a proxy issue. If I try to install Adobe Reader manually now, the shortcut appears for a couple of seconds on the desk top and the dissapears.Regards Mike

Anonymous · Answer

Enable verbose logging via the registry and then look at the log. MIcrosoft allows you to do it yoursellf via the Windows Registry or now has a Fixit applet to make the registry entry for you on this: http://support.microsoft.com/kb/223300

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