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12_2199
Participant
June 19, 2025
Answered

Lastschrift-Zahlung, Passwort kann nicht gesetzt werden, kein Abonnement angezeigt

  • June 19, 2025
  • 1 reply
  • 250 views

Ich bezahle mit SEPA-Lastschrift und es wird angezeigt, dass die Anmeldung erfolgreich war, aber ich kann kein Passwort festlegen und ich kann nicht überprüfen, ob meine E-Mail-Adresse ein Abonnement hat!

Correct answer Anshul_Nautiyal

SEPA-Lastschrift wird nicht in Echtzeit abgebucht. Muss das Geld auf der Seite meiner Bank abgebucht werden, damit das Abonnement auf meiner Seite erscheint?


Hi @12_2199,

Thank you for reaching out.

If you're located in Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, or Spain, you can make your Adobe purchases using the Single Euro Payments Area (SEPA) direct debit method.

For more details on how SEPA payments work and how to complete your purchase, please refer to the following help document:
https://adobe.ly/4ljw3YN

Let us know if you have any further questions or need assistance with your payment.

Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 19, 2025

Hi @12_2199,

Thank you for reaching out. Upon checking, I’m unable to find any active subscription associated with the Adobe ID you used to post this query.

If your payment has been confirmed but no plan appears, please refer to the following guide to help identify the source of any Adobe charges:
https://adobe.ly/4nrE28f

We also recommend checking if you may have used a different Adobe ID (such as another email address or login method) that the subscription might be linked to.

Regards,
^AN
1
12_2199Author
Participant
June 20, 2025

Ich habe in der von Ihnen angegebenen URL keine nützliche Hilfe gefunden. Muss ich das Produkt erneut kaufen?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 20, 2025

Hi @12_2199,

Thanks for reaching out. As mentioned earlier, there is no active plan associated with the Adobe ID you used to post this query. If you do not have any other subscriptions under a different Adobe ID, you will need to purchase a new subscription in order to use the product.

I shared the link earlier because you mentioned making a payment via SEPA direct debit. It’s possible that the payment failed or the subscription was purchased under a different Adobe ID. If the payment did not go through successfully, you will need to purchase the subscription to gain access to the product.

Hope this helps.

Regards,
^AN

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