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March 12, 2021
Answered

Latest Creative Cloud Sign-in page repeated requests to sign in, sign-in cloop Win Server 2016 64bit

  • March 12, 2021
  • 1 reply
  • 294 views

Latest Creative Cloud Sign-in page repeated requests to sign in, Win Server 2016 64bit

 

For some reason, the latest creative cloud updated and the sign in page just cycles, I am actually unable to type my username/password, it keeps going into a loop.

I also uninstalled the CC completely. rebooted, installed the latest version downloaded from Adobe admin console. Rebooted and it still has the same error...cycles the sign in page. My desktop computers don't have any issues. Is there a conflict running on Server 2016?

Here is a video of the issue.

https://youtu.be/xaGcz3yAoYQ

thanks! 

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Correct answer SuJoshi

Hello,

It seems that you are using the shared device license apps which are not supported on VMs. It is documented here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/sdl-faq.ug.html

1 reply

SuJoshiCommunity ManagerCorrect answer
Community Manager
March 12, 2021

Hello,

It seems that you are using the shared device license apps which are not supported on VMs. It is documented here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/sdl-faq.ug.html