Latest update to Creative Cloud

Forum|Forum|9 years ago
December 22, 2016
3 replies
239 views

I recently updated my Creative Cloud when it came out on December 14, 2016. On December 19 when I came back to work, I had been logged out of my account. When I logged back in, it removed all of my fonts from Typekit and reverted my Creative Cloud back to the October version. Where I work has a team subscription and when I log into my Adobe account it shows that I have 2 subscriptions, one for my team account and a free membership account. I can still use my programs but anything that I used a Typekit font on doesn't work anymore.

I have tried logging out and logging back in several times. I have restarted Creative Cloud several times and ran through a bunch of the different steps that were suggested in the troubleshooting section, but have had no such luck with getting it to work properly.

Anyone else having this problem or know how to fix it?

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alisterblack

Inspiring

This should make no difference as the entitlements should stack. It may be that the Adobe ID has an issue.

Can I direct you to the typekit support in the following document who should be able to check that the account has been set up correctly - https://helpx.adobe.com/typekit/using/using-typekit-creative-cloud.html

alisterblack

Inspiring

If you open the Creative Cloud Desktop App and go to Assets>Fonts can you sync your fonts from there?

M

mlcartneyAuthor

Participant

I just double checked an Adobe has removed all of the fonts because it thinks I'm on the free membership instead of the team membership. My account shows that I have 2 different plans, one for the team and one for the free membership and I can't get the free membership to go away.