Licence expired before time

Forum|Forum|3 years ago
January 18, 2023
2 replies
368 views

Dear

In our admin portal the licence expiration was on 18th of February, but today, 18th Genuary, the users cannot work with Adobe products because all the licence seems to be expired.

I tryed to chat with support but chat is not working. I tryed to call but for Italy only chat is available.

Admin console

This topic has been closed for replies.

Ashish_Harrison

Adobe Employee

Hi, @UFFICIO98A4 if your Enterprise contract is expired, you have 30 day grace period. During this period you won't be able to use Online Services for CC products. Also, existing users will be able to use the licenses(with no online services) if you assign a new license to any users they won't get provisioned. Thanks!

For more contact EMEA support at +44 207 136 9109

Regards,Ashish Harrison