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A
Anonymous
October 17, 2016
Question

License Activation Issue

  • October 17, 2016
  • 1 reply
  • 351 views

We have two licenses for Acrobat Professional, unfortunately one of our server crashed so we restored its image back but after image restore Acrobat Professional is not working  on that server it says your Acrobat license limit exceeded and it is used on other machine.

This topic has been closed for replies.

1 reply

T
Tariq Dar
Legend
October 20, 2016

Hi asifs737004,

How many users are connected to a server?

What is the version of Adobe Acrobat? And how many seats you have purchased with a serial number of Acrobat Pro?  Was it a volume license serial number?

Message you are getting: “Activation limit reached” or “Sign-in failed” error                                  

Is primarily linked with an individual serial number. Let me know if that helps.

Regards,

Tariq Dar.

A
Anonymous
October 20, 2016

Hi Tariq,

Thank you for your email.

We have 2 licenses for 25 users.

Regards,

Asif Sarang

Sent from my iPhone

T
Tariq Dar
Legend
October 21, 2016

Hi Asif,

if those are the volume license serial numbers you shouldn't get that message.

Would you private message me those serial numbers How Do I Send Private Message

Regards,

Tariq Dar.

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