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June 18, 2015
Question

license asked after deploying adobe cc, Acrobat opens with error 1

  • June 18, 2015
  • 1 reply
  • 417 views

Hello Guys

I've created an install package with adobe creative cloud packager and included "Design Standard" and Lightroom.

I installed it on a machine and tested everything, and it seemed to be working well.

After that, I configured the machine with the rest of the software, like office, firefox and so on.

After that, I cloned the disk of the machine onto a second one.

When I installed the second disk in a host with the same hardware (MacPro, exact same configuration), and wanted to open InDesign or some other software, it asks for the Adobe CC Credentials.

Even when I enter them, it just keeps asking for the credentials. The only way to work around the problem which I found so far was to remove the Adobe software and reinstall it with the package I generated earlier.

This is a huge problem as I need to deploy around 60 Macs!

I want to do it with the disk cloning method, as this is the ideal way as we also switch to ssd drives.

The second problem is, that when I want to open Acrobat, it says "Configuration error, error 1" and asks me to reinstall acrobat.

All this is a huge problem, because I need a reliable way to install just one machine, clone the disks and put them into all the macs.

We can't have a software install server or something here!


I'd be happy about a response how you solved this problem in your company and what I could do.


Regards

Me

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    1 reply

    Atul_Saini
    Legend
    June 18, 2015