License expired

Question

Hey there people.Hope all of you are doing well.I'm using my school Adobe id and it says my license has expired even though I just got into grade 10.Any ideas on what to do?

Bani Verma · Accepted Answer

Hi there,

Please try the troubleshooting steps given for Teams & Enterprise users in this document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

If this doesn't help then please contact your schools Creative Cloud Admin or IT Admin for further help, see https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

Let us know if you have any more queries.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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