License is not able to use

Forum|Forum|9 years ago
September 5, 2016
4 replies
400 views

Our Company, Tesco, get a Creative Suite 6 Production Premium License.

However, the program show trial is expired. When enter the License again, it show "the serial no has been revoked".

I have send email to Adobe support. They ask me to seek help on line like this.

Please help

Nelson

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AnkitTech101

Adobe Employee

Hi Nelson,

It is likely that the license your organization purchased was a site license which is the only Creative Suite license that comes with an expiration date.

Please login to the licensing website and go to Reports and go to Purchase History and pull out a purchase history for the last few years and find your CS6 serial number there. Next to it there should be a field for start and end dates. Please check if the end date has already passed for it.

Also, it is likely that your organization has already upgraded to Creative Cloud Enterprise so you can use your Enterprise serial number to activate the CS6 apps.