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Question

license issue

Forum|Forum|2 years ago
December 19, 2023
2 replies
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I am replacing my PC's at work with new ones. I have uninstalled and logged out of Acrobat. I have reinstalled it on the new PC's and logged in, but I am getting a message that I have exceeded my licenses. I have called 4 times, but no one can help me correct the issue. Anyone have any ideas?

Thanks in advanced.

Scott

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Community Expert

Community Expert

What is the Acrobat version? What is your OS and version? I suppose that for a new computer you did not set-up an old OS for some reason?

Do you have different licences. You just may have taken the wrong licence key?

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html