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Barbara34611631ldx1
Participating Frequently
January 5, 2024
Question

License renewal

  • January 5, 2024
  • 2 replies
  • 1822 views

I would like to extend the license for Indesing. There is information on the Admin Console page that this can only be done through a sales representative at Adobe Systems CVG. Where can I find the contact details of this sales representative?

    This topic has been closed for replies.

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    January 6, 2024

    The following discussion could help you. You can change the reseller as well if you are finding it difficult to contact your current account manager

    https://community.adobe.com/t5/enterprise-teams-discussions/adobe-systems-cvg-contact-information/m-p/13315225/page/2

    I will also move this discussion to the Enterprise forum for better help.

    -Manan

    -Manan
    B
    Barbara34611631ldx1Author
    Participating Frequently
    January 8, 2024

    This discussion does not provide an answer.
    This whole situation is strange. I want to buy and extend the license, but I can't do it. I do not understand this.
    Why is license renewal so complicated?

    I
    iCharles
    Legend
    January 8, 2024

    Hi @Barbara34611631ldx1 ,

     

    If you've purchased your Teams membership directly from Adobe.com a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

     

    When your renewal window opens, you receive an email with the details: renewing products, quantity, and renewal price. Your plans are renewed automatically on your renewal date. No action is required from your side. Before your plans renew on your renewal date, you've one month to adjust the number of licenses. 


    You can also reach out to your Account Manager. I have shared the necessary details for contacting the Account Manager. I also noticed that you had raised a support case with us. I will check with the team and get back to you.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 5, 2024

    Log into your account and take care of your subscription there. Nobody here can help with this.

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