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Participant
Aug 2, 2024 8:29 AM UTC
Answered

License suspended even though it hasn't expired

License suspended even though it hasn't expired
"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then."

I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.

 

<Moderator removed invoice with personal information>

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Bani Verma
Bani VermaCorrect answer
Legend
Aug 2, 2024 9:47 AM UTC

Hi there, 

 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.


^BS

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
Aug 2, 2024 9:47 AM UTC

Hi there, 

 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.


^BS

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