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Participant
August 2, 2024
Answered

License suspended even though it hasn't expired

  • August 2, 2024
  • 1 reply
  • 370 views

License suspended even though it hasn't expired
"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then."

I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.

 

<Moderator removed invoice with personal information>

This topic has been closed for replies.
Correct answer Bani Verma

Hi there, 

 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.


^BS

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
August 2, 2024

Hi there, 

 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.


^BS