License unavailable for active user

Forum|Forum|2 years ago
February 22, 2023
3 replies
1739 views

Hi,

Weve been having this problem with one user in our office for some time, and can't seem to find the correct fix.

This user is in the license pool and show as an active user in admin console. Still, when attempting to log on the license is not detected on the computer.

Feel like we've tried everything here, removing the user and adding from scratch, different computers, wiping cache etc. etc... Anyone with similar experience and maybe a tip on how to fix this?

Screenshots 1: Active user in admin console

Screenshots 2: Unavailable license when logged in to Creative Cloud app

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This topic has been closed for replies.

Correct answer Ashish_Harrison

Hi @VI-KO I have checked the user's details at my end and the subscription status is CLOSED. Kindly connect with Adobe Support and we will fix this from our backend.

Thanks!

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @VI-KO I have checked the user's details at my end and the subscription status is CLOSED. Kindly connect with Adobe Support and we will fix this from our backend.

Thanks!

Regards,Ashish Harrison

V

VI-KOAuthor

Participant

Thing is, I really don't know how to get in touch with Adobe Support. This is not an option from admin console on my side. I only have one option, "Adobe Virtual Assistant", when i click this I get the message "Service Unavailable". So I turned to the community (this post), and calling is difficult hence the time difference (Norway).