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Pomeroy25075917zb1s
Participant
June 30, 2022
Answered

Licenses

  • June 30, 2022
  • 3 replies
  • 353 views

For some reason I have five licenses. I only need one. How do I reduce the number of licenses I have? I must have enterprise/team version instead of individual.

    This topic has been closed for replies.
    Correct answer iCharles

    Hi @Pomeroy25075917zb1s ,

     

    As per the information regarding a Team contract: A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. I agree with @John T Smith  if you still require a Teams account with a single license, you should contact support.

     

    Hope this helps

    Charles

    3 replies

    I
    iCharlesCorrect answer
    Legend
    July 1, 2022

    Hi @Pomeroy25075917zb1s ,

     

    As per the information regarding a Team contract: A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. I agree with @John T Smith  if you still require a Teams account with a single license, you should contact support.

     

    Hope this helps

    Charles

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 30, 2022

    <moved from acct, payment & plan>

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 30, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
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