Licensing Error 213:11

Question

Hello,

I am an enterprise user trying to activate my license on a second device (running Windows 10). I have downloaded Creative Cloud and installed Premier all the way through, but every time I try to open Premier, instead of the "Open" option provided on my other device, it asks if I want to start a trial. When I hit "Start Trial", it tells me that I have started my 0-day trial and then gives me a prompt with configuration error 213:11.

I have tried running the repair tool and un- and re-installing with no avail.

How can I resolve this issue?

Thanks.

Jeffrey_A_Wright · Answer

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Kristopherh73901548, sorry you continue to face error 213:11. This error occurs because the current User account does not have the necessary access to the SLStore folder. You can find information on how to resolve the error at Install log error: "License store does not allow writing" | Adobe Creative Suite 5.5, Adobe Creative Suite 5 .

Please update this discussion if you have any questions.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.