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Participant
October 26, 2022
Question

Licensing Issue for Business Account

  • October 26, 2022
  • 1 reply
  • 128 views

I have an odd issue here and I'm looking for some advice on resolving it. Previously, I had my manager purchase a license for Adobe Acrobat Pro 2017, which is still assigned to my Adobe ID. This was purchased in 2018. Fast-forward to this year, when I set up a company group, which I administer, for licensing our users. I had removed Pro 2017 from my PC and installed Pro DC successfully using the licensing I had purchased when setting up the admin console. This has worked successfully for several months. I'm not sure if it'll be pertinent, nevertheless, I have the same Adobe ID and associated email account for both instances.

 

Fast-forward to yesterday, when I opened up Pro DC on my machine to scan in some documents, and now it's acting as if I don't have a license at all. I've tried removing the license from my account on the admin console and re-adding it. However, when I go to install Pro DC again, it's prompting me to pay for a license I have paid for already.

 

Can anyone enlighten me as to how I can resolve this issue?

 

TIA

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1 reply

kglad
Community Expert
Community Expert
October 26, 2022

you should use the support tab on your admin console.