Licensing issue, no help from support

Question

Two weeks ago, our licences were automatically renewed, the money was automatically debited from our account, and then one of our paid licences disappeared. Support was unable to resolve the issue and suggested that we purchase an additional licence and they would refund the previous price. Unfortunately, although the new licence appears among our products, it cannot be issued to any user. For some reason, the system does not allow it to be assigned. So now we have paid for two licences but cannot use any of them. This whole situation seems completely hopeless. Can anyone help us find a solution?

Bani Verma · Answer

Hi @lászló_arnold,

Thank you for reaching out.

I reviewed the Adobe ID (email) you used to post here and found that you've already contacted support regarding the license assignment issue.

I also checked the email address you shared with support for the license assignment and confirmed that it already has a Creative Cloud All Apps Teams license assigned.

If the user cannot access the license, they may be logging in with their personal profile. Please ask them to select the business profile when signing in.

Let us know if this resolves the issue.

Thanks,
^BS

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