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P
PCDM
Participant
January 10, 2014
Question

LightRoom 5.3 prompting for registration and country field

  • January 10, 2014
  • 1 reply
  • 1948 views

I'm having a similar issue to the discussion on "LightRoom displays request for region and serial number on first run" however was asked to create a separate thread due to several other issues with the package.

I was able to include the lrreg file to include the package when it was lightroom v5.2 and the registration was silent. Now when packaging 5.3 using the creative cloud packager (for windows) and launching it prompts for the country and displays our serial #. Adobe mentioned to me that lightroom is part of the exception so you have to install the msi in the build folder first and then run the command for exceptiondeployer (when deploying from sccm). I have tried everything to get this to install and nothing works. The code for running the msi with the exception deployer will not work.

When manually installing each msi, lightroom will install successfully. So then I have tried the provisioning toolkit thinking that would register the product and not prompt user for registration but that doesn't work either.

HELP - anybody?!?!? This has been driving me crazy for weeks now.  Any help would be much appreciated.

Thanks.

    This topic has been closed for replies.

    1 reply

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    January 12, 2014

    Hi PCDM,

    I am sorry for the inconvenience you have been facing. We are aware of this issue and our team already is working on it and a fix will be available soon. For the time being I would request you to please install the product as per the current behavior.

    Regards,

    Romit Sinha

    U
    UAL Desktop Services
    Participant
    February 18, 2014

    Hi Romit,

    We're seeing the above issue on CCP 1.4 for Mac, we want to package and distribute Lightroom 5 to our University of 5,000+ Mac clients and dont want this Location, License and Registration confirmation request to be presented and cause issues for our students and dont want to downgrade to version 4.

    Any help or suggestions would be great

    Thanks

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    February 18, 2014

    With the new CCP 1.4 release the version of Lightroom remains the same. The issue is expected to get fixed with the new release of Lightroom.

    Regards,

    Romit Sinha

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