Lightroom CC giving trial has ended warning, I have an enterprise account

Forum|Forum|7 years ago
August 23, 2018
8 replies
1008 views

I hope you can help, I've spent several hours on this.

I have an enterprise account through the university I work at.

I'm running High Sierra on a Macbook Pro.

I recently updated my Lightroom CC and it's now saying "Action required: Your trial has ended. Subscribe"

When I click subscribe I am taken to a generic Lightroom promotional page as though I am a new customer.

I have worked my way through these solutions: Stop Adobe Creative Cloud from opening in trial mode after purchase except I was unable to amend my host file as it is locked.

Starting to wonder if I have two accounts? Attaching a screengrab of my account info.

Can anyone help?

This topic has been closed for replies.

alisterblack

Inspiring

Hi,

Go to Finder and search for /Library/ from there you should see Application Support and then Adobe and SLStore etc

A

Arvindicate11559910Author

Participant

Thanks. I meant that within my Adobe folder, in that location, I don't have SLStore or SLCache. Here is a screengrab of where they would be if they were there:

I appreciate your ongoing support. Any further ideas?

alisterblack

Inspiring

Hi,

It sounds like you are looking in the User library rather than the system library. It might be an idea to reach out to our support teams who can remote to your machine. Either ask your IT Admin to open a support case via the Admin Console (as you are part of an Enterprise agreement) or go to Contact Customer Care

A

Arvindicate11559910Author

Participant

Hello,

yes, it's only with Lightroom CC. I can run CC Classic no problem, and all the other applications.

I'll give that a go, thanks.

alisterblack

Inspiring

Hi,

I have checked and can confirm that you have an enterprise entitlement to Creative Cloud via your institution. Please try the following steps.

Ensure you are using the correct Adobe ID
Sign out and sign back in to the software by going to Help>Sign Out
Make sure you are connected to the internet
The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
- Close the Creative Cloud application.
- Navigate to the OOBE folder.
  Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
  Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
- Delete the opm.db file.
- Launch Creative Cloud.