Lightroom displays request for region and serial number on first run

Forum|Forum|12 years ago
December 19, 2013
5 replies
2074 views

Photoshop Lightroom CC Mac displays a region request, then shows a serial number (not our CC serial number) on first run for every user. How do I stop this happening and will Adobe fix this behaviour?

This topic has been closed for replies.

Christopher Grande

Participating Frequently

The easiest solution is to run these two commands after installing Lightroom 5:

defaults write /System/Library/User\ Template/English.lproj/Library/Preferences/com.adobe.Lightroom5 firstLaunchHasRun30 -bool true

defaults write /System/Library/User\ Template/English.lproj/Library/Preferences/com.adobe.Lightroom5 RegistrationField_CountryRegion -string 1

This sets the two needed default prefs that will get copied to each new user that logs in.

This assums you are installing via the pkg created with CCP.

You can also write these settings to the global Library/Preferences folder for users that already have accounts on the machine, if needed.

defaults write /Library/Preferences/com.adobe.Lightroom5 firstLaunchHasRun30 -bool true

defaults write /Library/Preferences/com.adobe.Lightroom5 RegistrationField_CountryRegion -string 1

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TechnicalDudee

Participant

Add me and 200 Macs to the list. Previous CCP builds did not request for this serial. The CCP 1.4 fixed a ton of other problems but now anyone who logs in to our machines can copy and paste the serial number out. This is a joke.

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kevin5495

Participating Frequently

CCP version 1.4 lets you use archived versions too. I went back to LR V4, works like a charm. Even Acrobat XI installs better than LR5.

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PCDM

Participant

I'm having a similar issue along with another piece to add to the pain; was able to include the lrreg file to include the package when it was lightroom v5.2 and the registration was silent. Now when packaging 5.3 using the creative cloud packager (for windows) and launching it prompts for the country and displays our serial #. Adobe mentioned to me that lightroom is part of the exception so you have to install the msi in the build folder first and then run the command for exceptiondeployer (when deploying from sccm). I have tried everything to get this to install and nothing works. The code for running the msi with the exception deployer will not work.

When manually installing each msi, lightroom will install successfully. So then I have tried the provisioning toolkit thinking that would register the product and not prompt user for registration but that doesn't work either.

HELP - anybody?!?!? This has been driving me crazy for weeks now.

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mikmac1Author

Participant

PCDM, If you are having a different problem you should really start a thread for it and not add it to this one.

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kevin5495

Participating Frequently

Some of the documentation I have for CCP says Lightroom is installed as an exception though the exceptions folder is empty after creating a package. This happens wheather or not "Disable all Adobe AIR installers" is checked or not in Advanced Configurations.

Does anyone from Adobe monitor this fourm? Are other types of support available to Enterprise CC customers?

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kevin5495

Participating Frequently

I'm having the same issue using CCP 1.4.0.37 on a system that's never has CS or CC installed. After installing on remote computer with ARD, I'm prompted for a country, shown a serial number that isn't mine and asked for registration info. I've deleted ~/Library/Application Support/Adobe/Lightroom and /Library/Application Support/Adobe/Lightroom and purged the applications download cache.

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