Lightroom photos gone after SSO integration

Forum|Forum|6 years ago
May 25, 2020
2 replies
1696 views

All of my lightroom photos are gone after SSO integration with AAD. They were synced to Adobe Cloud with the same enterprise email ID, so I can't even log in to that account, as they both are the same and it logs in to new account. What can I do to get the photos back?

This topic has been closed for replies.

Correct answer ___Dom___

If you have recently had your account migrated from Adobe ID to Federated ID, your Lightroom photos should still be associated with your Adobe ID - please log in choosing your personal account as opposed to your enterprise account to confirm this.
As described on the page linked below, Lightroom photos are not migrated with Creative Cloud files, libraries etc.:
https://helpx.adobe.com/enterprise/using/asset-migration-faq.html

___Dom___Correct answer

Inspiring

If you have recently had your account migrated from Adobe ID to Federated ID, your Lightroom photos should still be associated with your Adobe ID - please log in choosing your personal account as opposed to your enterprise account to confirm this.
As described on the page linked below, Lightroom photos are not migrated with Creative Cloud files, libraries etc.:
https://helpx.adobe.com/enterprise/using/asset-migration-faq.html

C

cashface

Participant

I have the same issue, just lost all my lightoom photos after migration to SSO - so much work lost. I'm unable to sign into my old account now, since the new account has replaced that Adobe ID and no personal account options. Just takes me straight to my AAD sign in page.