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Adobe Employee
Jan 31, 2022 7:50 PM UTC

Did the tool report and fix any issues with the hosts file? This error usually occurs when the software encounters network connectivity issues. Can you also have a look at the following article and see if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If not please share some details about your environment - OS, Network, Firewall, Proxy etc -- basically anything that can prevent communication with the Adobe servers. 

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