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Adobe Employee
January 31, 2022

Did the tool report and fix any issues with the hosts file? This error usually occurs when the software encounters network connectivity issues. Can you also have a look at the following article and see if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If not please share some details about your environment - OS, Network, Firewall, Proxy etc -- basically anything that can prevent communication with the Adobe servers.