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A
Axel5E36
Participant
November 8, 2024
Answered

Lizenzen nicht mehr erreichbar

  • November 8, 2024
  • 1 reply
  • 306 views

Unsere zugeordneten Anwender können ihre jeweiligen Lizenzen nicht mehr erreichen.

Im Admin Center sind die Lizenzen gekauft und auch zugeordnet, aber ....es kommt immer eine Fehlermeldung und die Programme sind nicht erreichbar.

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @Axel5E36,

 

The error messages suggest possible issues with license recognition or profile settings. Here are some steps to try:

Check Profile Selection: Ensure users are signed into the correct organizational profile, as Adobe may default to a personal profile if both exist.

Reassign Licenses: Reassign licenses in the admin console, then have users log out, close the app, and log back in.

Verify Roles and Entitlements: Confirm users have the correct roles and active licenses in the admin console with no access restrictions.

Let me know if further assistance is needed.

 

Regards,

^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
November 8, 2024

Hi @Axel5E36,

 

The error messages suggest possible issues with license recognition or profile settings. Here are some steps to try:

Check Profile Selection: Ensure users are signed into the correct organizational profile, as Adobe may default to a personal profile if both exist.

Reassign Licenses: Reassign licenses in the admin console, then have users log out, close the app, and log back in.

Verify Roles and Entitlements: Confirm users have the correct roles and active licenses in the admin console with no access restrictions.

Let me know if further assistance is needed.

 

Regards,

^AN

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