Locked out of admin console

Forum|Forum|3 years ago
March 15, 2023
1 reply
690 views

We have a client who started up and we didn't think ahead to get control over the admin panel.
We can't login to it because there is an adobe administrator, but all the high ups in the company do not who it is.
I have been through testing accounts with people and checking the company accounts but have found no trace of who administrators the acccount. We usually would use a generic one such as adobe@

Is there anyway to recover access to the admin panel or to find out who is the admin? I have check but it doesn't appear anyone has been added to the team so they do not appear under My Plans in the normal adobe sign in.

This topic has been closed for replies.

kglad

Community Expert

@Davidrhcp

isn't there a traceable plan owner? they can access the admin panel and assign/remove admins.

D

DavidrhcpAuthor

Participant

Thats the problem, beleive whomever setup it up didn't do it with any intent, they havent setup any plans or done anything with the admin panel from what I can tell. At the moment we have staff having to setup licences using their accounts as personal ones.
For context were their IT support and we setup the company, but when it was requested to help install the software, we setup the adobe@ account to setup the admin page but it was already denied acccess because it had been setup.

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