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Leon_18
Participant
Jan 17, 2022 3:21 PM UTC
Answered

Login bug

Hello,
I bought Adobe Creative Cloud and now I wanted to sign in to Creative Cloud. The problem is that I can't even get to the login window. I first click on sign in, then it loads for a few seconds and I get back to the same window. The whole thing repeats itself endlessly.
How can I solve this problem?
Thanks a lot in advance.

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    Bani Verma
    Bani VermaCorrect answer
    Legend
    Jan 19, 2022 1:09 PM UTC

    Hi there, 

     

    Please try the troublehooting given on the following help document to resolve this issue : https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

     

    Let us know if this helps. 

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    3 replies

    Bani Verma
    Bani VermaCorrect answer
    Legend
    Jan 19, 2022 1:09 PM UTC

    Hi there, 

     

    Please try the troublehooting given on the following help document to resolve this issue : https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

     

    Let us know if this helps. 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 17, 2022 3:28 PM UTC

    reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    p.s. my german competence never was high so i'm not sure any of this applies, but check it if the above fails, Common Adobe Creative Cloud activation errors and how to solve them

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    Leon_18Author
    Participant
    Jan 18, 2022 8:01 AM UTC

    Thank you for your help but unfortunately it did not solve the problem.

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