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Muri26605265t52q
Participant
October 14, 2022
Answered

Login Issue

  • October 14, 2022
  • 1 reply
  • 286 views

Hello there ;

 

I wanted to login into my adobe mobile app, and for my work, I use a VPN service; for each login, it requested verification, and I suddenly saw many of them pop in my e-mail, and my access is disabled. Unfortunately, on the browser I am using right now, I have not enabled cookies to chat with the agent, and due to "being disabled," I cannot receive verification so I can talk to an agent(Via Chat).

Is there any adobe employee here that could help me with that? Is any option other than calling?

 

It says it is blocked temporarily.

    This topic has been closed for replies.
    Correct answer kglad

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 14, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

      M
      Muri26605265t52qAuthor
      Participant
      October 14, 2022

      Thanks for your help. it is all good now.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 14, 2022

        great! glad you got that sorted.

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