Login prompt at first start of Acrobat Pro DC

Question

We're deploying Acrobat Pro DC in our enterprise and a few machines get a login prompt, to Adobe, at DC first start. We've created a Transforms with the DC customization tool that adds our license number

msiexec.exe /q ALLUSERS=2 /i "AcroPro.msi" TRANSFORMS="Default-Silent.mst" /l %windir%\temp\axii.log

We've uninstalled DC and reinstalled it which seems to fix the issue. I'd like to understand what Acrobat is trying to do at first start.

Could this prompt be coming from the system not having a good Internet connection so Acrobat can phone home and verify it's license?

ravinderg62643219 · Answer

Hi,Serialization of Acrobat DC via customization wizard is not the recommended way for OS imaging scenarios.Please try the below steps1. Generate a prov.xml file on any machine connected to internet using the following APTEE tool command line:"adobe_prtk --tool=VolumeSerialize --generate --serial= --leid= --regsuppress=ss --eulasuppress[--locales=list of locales in xx_XX format or ALL>] [--provfilepath=]"2. Customize Acrobat package using customization wizard for all other changes except serialization (do not enter serial and do offline exception in customization wizard).3. Install the customized Acrobat DC via setup.exe on the image.4. Copy the prov.xml file created in step 1 on the image and run following APTEE command "adobe_prtk --tool=VolumeSerialize [--provfile=] --stream" 5. Launch Acrobat for about a minute6. Now use this image for deployment.Please revert back in case of any issuesThanksRavi

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