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mprayagraj
mprayagraj
Participant
June 9, 2025
Answered

Lost access to Behance after migrating to a Business Teams

  • June 9, 2025
  • 1 reply
  • 285 views

Hi Adobe, 
Today i joined a team after that I have lost access to Behance My old Behance username is https://www.behance.net/mprayagraj . whereas If I log in through same email id and password it redirect me to a new id https://www.behance.net/mprayagraj1 . Now I am not able to access my old one I searched in this forum but there was no solution. Also I am not able to see an option of Select Profile automatically which is mentioned in https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html . Please help me.

Correct answer Anshul_Nautiyal

Hi @mprayagraj,

Thanks for confirming. I’d recommend submitting a support request to Behance using the following link: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.

Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 9, 2025

Hi @mprayagraj,

 

Thank you for reaching out.

Upon checking, I can see that the Adobe ID used for this query is associated with both an active Photography Plan and an active Enterprise (Education) Plan.

Could you please confirm if you are seeing a profile chooser option when logging into the Creative Cloud Desktop (CCD) app or Behance? If you haven’t checked this yet, please try the following steps:

Sign out of the CCD app.

Sign in again and, when prompted, select the Personal Profile.

Once signed in, try launching Behance from the CCD app.

I hope this helps. Let us know if you need any further assistance.

 

Regards,
^AN

mprayagraj
mprayagrajAuthor
Participant
June 9, 2025

Hi Anshul,

 

While logging into my creative cloud I can see a profile chooser option but for behance i am not able to see that option. I tried it from CCD app as well as from chrome the issue is the same.

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
June 9, 2025

Hi @mprayagraj,

Thanks for confirming. I’d recommend submitting a support request to Behance using the following link: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.

Regards,
^AN

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