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Participant
August 24, 2022
Question

Lost in Adobe Admin

  • August 24, 2022
  • 1 reply
  • 130 views

I inherited Adobe at a small preschool and was unclear as to what I had.  Apparently I had two accounts that were costing me $14.99 per month paid via paypal on the 9th of every month and via the company debit card directly from my bank account. In attempting actually use one of these to edit a simple document I ended up with one of the accounts becoming an Adobe Pro account with features I'll likely never use, for $47.98/month with first month extracted immediately.  At one point I saw a second user, but have not been able to determine if the added cost was due to having two users rather than one in the Adobe Pro account.  I have not determine if the direct debit account ($14.99/month) can be eliminated or not as the login seems to go to one or the other for no rhyme nor reason.  I did find invoices for the services which I had not previously known how to access.  I would caution any non professional getting into this to go very slowly, and read before clicking.  I seem to be caught in the adobe web with no escape.
Thanks for listening.

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1 reply

Community Expert
August 25, 2022

Hi @Creative25797433cq74,

This situation can only be resolved in consultation with the Adobe support team. Please contact them

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

You can reach via Twitter as well @AdobeCare
-Manan

-Manan