Lost option to request signature

You recently merged personal and business accounts which has made Acrobat unusable for the organization and since you can't create any actual Admin tools, each user has to be fixed individually. How can you call this an "enterprise" product and have zero tools for centralized management?

We've got most users back on Acrobat Pro but some of them are missing features. Like they can edit, the can redact, which both indicate they have a Acrobat Pro, yet they cannot request signatures.

What is the problem?