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T-for-Tanya
Participant
Apr 13, 2023 8:26 PM UTC
Answered

Lost Projects

Our company renewed our subscription under the Adobe Enterprise Plan but they used a different name. Now my saved PROJECTS are gone in Adobe Express. How do I get them back? 

 

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Apr 20, 2023 7:47 PM UTC

Hi @T-for-Tanya sorry to hear that, could you please ask your IT Admin to create a support ticket from the Admin Console?
Let us investigate if we can retrieve your projects from the old account by any chance. Thanks!

Regards,Ashish Harrison
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4 replies

Ashish_Harrison
Adobe Employee
Ashish_Harrison
Adobe Employee
Apr 20, 2023 7:22 PM UTC

Hi, @T-for-Tanya do you have access to the old account where you have created all your Express projects?

Thanks!

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Regards,Ashish Harrison
    T-for-TanyaAuthor
    Participant
    Apr 20, 2023 7:44 PM UTC

    I can no longer login to our old account under the name "General Conference of Seventh Day Adventist Church GC." When they renew our membership they renamed it to "General Conference of SDA Adobe." Thats when I lost all of my Adobe Express projects. 

     

     

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    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    Apr 20, 2023 7:47 PM UTC

    Hi @T-for-Tanya sorry to hear that, could you please ask your IT Admin to create a support ticket from the Admin Console?
    Let us investigate if we can retrieve your projects from the old account by any chance. Thanks!

    Translate
    Regards,Ashish Harrison
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