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Jason33287381et6w
Participant
Oct 31, 2023 1:04 PM UTC
Answered

Lost the old account, How to cancel subscription?

So, I was real happy to get a new career at a new company. I got a new laptop! 

 

I want to install my Adobe on my new laptop. When I went to log in, I realized that my sign in wants to confirm with my old work email and/or my old work phone. I don't have access to either. 

 

How do I cancel the old subcription when I can't log in to them?

 

Do I just dispute the charge when I see it come up on my credit card? 

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kglad
kgladCorrect answer
Community Expert
Oct 31, 2023 1:12 PM UTC

was the previous account managed by your previous company? if so, contact the admin there, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Oct 31, 2023 1:12 PM UTC

was the previous account managed by your previous company? if so, contact the admin there, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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