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I
ITGGbg
Participant
May 5, 2014
Answered

Lots of codecs not working in CC Enterprise for Education

  • May 5, 2014
  • 1 reply
  • 559 views

I have a private CC-acount and a Enterprise one at work. At my work I don't get all the codecs in Ae, Media Encoder and Pr. Why?? How can I resolve this? Its very frustrating to work with video with my students at the moment.

// Johan

    This topic has been closed for replies.
    Correct answer Abhijit_Kr_

    Hi Johan,


    It seems you have used Non Royalty (Non Video) serial no to create Premiere Pro CC Package. Please use Video Serial to activate Premiere Pro CC and then you will get all the required codecs.

    Please login to http://licensing.adobe.com and get the Video serial no for activating Premiere pro CC.

    Once you get it then please use Adobe Provisioning Tool Enterprise Edition (APTEE) to create a Licensing file and then execute the same on the impacted computer.

    You can refer to this link for APTEE.

    Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition

    Hope it helps.

    Regards,

    Abhijit

    1 reply

    A
    Adobe Employee
    Abhijit_Kr_Correct answer
    Adobe Employee
    May 5, 2014

    Hi Johan,


    It seems you have used Non Royalty (Non Video) serial no to create Premiere Pro CC Package. Please use Video Serial to activate Premiere Pro CC and then you will get all the required codecs.

    Please login to http://licensing.adobe.com and get the Video serial no for activating Premiere pro CC.

    Once you get it then please use Adobe Provisioning Tool Enterprise Edition (APTEE) to create a Licensing file and then execute the same on the impacted computer.

    You can refer to this link for APTEE.

    Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition

    Hope it helps.

    Regards,

    Abhijit

    I
    ITGGbgAuthor
    Participant
    May 7, 2014

    Thank you for your answer. We have 2 serials (V16 & N16) and I have tried them both. How can I tell that a serial is video?

    // Johan

    Markus Jasker
    Adobe Employee
    Markus Jasker
    Adobe Employee
    May 8, 2014

    One of the serials has the word "Video" in the description field when you look at the serial number tables on the LWS site. Always use that serial to package.

    Cheers

    Markus

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